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We dispatch orders on Mondays, Wednesdays and Fridays. Please order by 12 noon for same day dispatch on these days.

Orders dispatched Mon, Wed & Fri.

Terms & Conditions

If you wish to clarify this or any other of our terms and conditions, don't hesitate to contact us through the contact us page of this website.

How to order

You can order via our website:

By phone: 07814 033759

By email:

Or by post:

Siop Cwlwm, Powis Market Hall, Bailey Head, Oswestry, Shropshire, SY11 1PZ.

When ordering by post, please make cheques payable to Siop Cwlwm.

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart.

After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

The display of any of our products on our website is not an offer to sell, and we at Siop Cwlwm shall be under no obligation to supply goods, until a contract is entered into through payment being accepted and the product being in stock.

If you place an order with us, this will be your agreement to place an order to purchase our products at the specified price.

Upon receipt of your order we will e-mail an acknowledgement to you as soon as possible.

Provided the goods are in stock, available at the specified price, and your payment has been approved, they will be dispatched within 2-3 working days.

If items are out of stock we will you inform you by e-mail of the next expected delivery date.

No other product will be sent in its place without your consent.

If you do not respond to our e-mail detailing the unavailable items then the rest of your order will be processed and dispatched in the normal way.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct it for you.


All prices stated are inclusive of VAT where applicable.

We accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal or Shopify Payments.

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

You are not required to have a PayPal account to purchase from this store. Although if you do already have a PayPal account, you can use it.

If you do not wish to pay online, please contact us.


Please see the Postage page for P&P rates.

We aim to dispatch items that are in stock as soon as we receive your order to the delivery address, and person of your choice, provided we have credit/payment.

Orders are delivered by Royal Mail, please allow 2-7 working days for delivery.

Delivery dates are given with the best intentions.

Overseas and non-mainland UK postage is charged at cost. Please contact us for a quote and confirmation if the item can be mailed.

Refunds & Exchanges

Your rights to return goods are protected under the EU Distance Selling Directive.

If for any reason you are not entirely happy with your purchase you can return it to us either for exchange or refund within 7 days of delivery.

On receipt of your purchase you must e-mail us within three working days to notify us of your intention and to obtain a returns number.

A full refund or exchange will only be given when we have received the returned goods.

Any goods returned should be in saleable condition, undamaged, unused and in the original packaging. Make sure all parcels are sealed and well protected and that you have included your returns number, details of the order and the reason for the return. It is your responsibility to arrange and pay for the return of the products to us and we strongly recommend that you obtain proof of posting as we cannot take responsibility for returns lost or damaged in transit.

We can only credit a refund to the card used to make the original purchase.

If your goods are damaged, faulty or incorrectly supplied, please notify us within 24 hours of their receipt by either phone or email and we will endeavour to replace them. The goods must be returned to us together with the original packaging within 7 days of receipt. Please quote your order number in all correspondence.

Postage and packing costs are not refundable unless the goods are damaged, faulty or incorrectly supplied.

Privacy Policy

Cwlwm will not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Card payment processing is carried out via PayPal Web Payments Pro and is fully PCI DSS compliant. We will not store customers’ financial/card details.

Data collected by this site is used to: -

a. Take and fulfil customer orders.

b. Administer and enhance the site and service.

c. Only disclose information to third-parties for goods delivery purposes.


Siop Cwlwm own this website and all of its content.

Copying any part of this site without prior permission or consent is strictly prohibited.

Siop Cwlwm's Website

We have designed our website to be as easy to use as possible.

We cannot guarantee that this website will run uninterrupted or without errors.

We also cannot guarantee that this website will be free from viruses, bugs or be compatible with other software.

We do not guarantee that our goods are identical to those shown in the pictures. Colours, design, shape and size may vary slightly from those shown, especially in the case of handmade goods.

We cannot be responsible for the colour variations between the original photograph displayed on our website and the users own monitor.

We reserve the right to alter or make changes to our website at any time. This may include removing products, updating products or information, which may include price updates.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to the minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Discount codes

Sometimes we send out loyalty discount codes with your order so that you can save something off your next purchase.

The current loyalty discount code will run until 30th September 2020 and the code will expire on 31st October 2020.

We also offer a discount code to welcome new customers who register to receive our e-mails and newsletters.

Each discount code can be used once by each customer.

If you have any questions please feel free to ask us.